Automated Operations Engineer

Role & Responsibilities.
- Gathering insights of the current processes under fixed Broadband operations and B2B (Corporate) team to identified issues or action for improvements and recommended solutions or new processes.
- Evaluating current processes in Fixed Broadband & B2B operations and identifying potential areas for automation transition and improvements.
- Able to handle calls of VIP and Corporate customers and provide solution and connect with Technical Support Team.
- Recommended automation requirements to improve Fixed broadband and B2B operation
- Working in Shift and 24x7 Enevironments
- 24x7 Corporate customer Service Monitoring and Ticketing and escalation to next level and followup of the issue till closure of incident
- Collaborating with managers and executives to ensure changes are effective.

Qualifications
- Graduate In Computer Engineering, Information Technology, Computer Sciences, telecommunication or related Fields.
- Familiar with Fixed Broadband Technology, Fixed Network Engineering or Operations.
- Strong awareness with Machine Learning Software and Data Analytics toos such as python, pytorch, Numby, SQL Language, Tableau,PowerBI, MS Office etc.
- Work in Shift and 24x7 Working environments
- People skills.
- Team working.
- Good communication in Thai/English.