IR Engineer (International Roaming)

Job Responsibility:

• Responsible for 2nd level International Roaming of customer mobile network.

• Meeting or exceeding the network availability targets & responsibilities.

• To ensure RCA for any fault within International Roaming Criteria.

• To work within well-defined system support guidelines.

• To prioritize faults to meet SLA/WLA.

• To do end to end investigation of faults/cause related to International Roaming problems.

• To ensure accurate working methodology.

• To coordinate with all technical teams to handle emergencies and if required coordinate with stakeholders and Tier2 support/3PP vendors.

• Clearing of assigned Trouble Tickets post troubleshooting.

• To participate in internal/external technical discussions in view to improve overall network performance and make recommendations wherever possible.

To be successful in the role they must have:

• Bachelors degree or above in Electronic, Computer or Telecom Engineering
• Min 3-5 years or above related working experience in International Roaming implementation and rollout, preferably in a multinational environment
• Basic IT knowledge in computer network, telco network security, MS Office, and network access
• Experience with International Roaming in the network.
• Must be willing to work on-site.
• Good communication in English
• Excellence coordination skills
• Quick learner
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.

Working knowledge of below mentioned Competence area and vendors

• Huawei CS/PS nodes

• Ericsson CS/PS nodes

• Mobile Network Roaming knowledge

Key Qualification:

• Experience: Minimum 3-5 years

• Education: Degree within Electronics, Computer or Telecommunication Engineering