Managed Service Delivery Manager

Position Name: MS Delivery Manager

Domain: Transformation & Automation

Organizational Unit: Managed Service

Contract period : Start with 3 months, then extend based on performance

Overview:

The MS delivery Manager will play a vital role in managing customer-focused projects that drive transformation and automation within Managed Services. This role will work closely with cross-functional teams to deliver high-impact projects, ensuring alignment with organizational goals and customer satisfaction.

Responsibilities:

• Lead and manage end-to-end projects, from initiation to completion, ensuring projects are delivered on time, within scope, and budget.
• Stakeholder Collaboration: Work closely with internal teams, clients, and stakeholders to gather requirements, define project scope, and establish clear project objectives.
• Planning and Execution: Develop detailed project plans, allocate resources, and monitor progress, making adjustments as necessary to meet project goals.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure smooth project execution.
• Reporting and Communication: Provide regular project updates, status reports, and deliverables to key stakeholders, ensuring transparency throughout the project lifecycle.
• Process Improvement: Contribute to the optimization of project management processes to support the organizations transformation and automation goals.
• Customer Focus: Ensure all projects are aligned with customer requirements and contribute to enhancing customer satisfaction and experience.

What you will do:

• Manage and drive transformation and automation projects within Managed Services, ensuring all activities align with strategic goals for digitalization, efficiency, and process improvement.
• Collaborate with stakeholders for detailed project focused on transforming operational processes through innovative solutions and automation technologies.
• Stakeholder Engagement & Requirement Gathering: Partner with internal and external stakeholders to understand transformation needs, gather requirements, and define project scope, ensuring alignment with organizational objectives.
• Change Management and Adoption: Support change management initiatives to ensure successful adoption of new automation tools and transformation processes, helping teams transition smoothly to optimized workflows.
• Risk and Issue Management in Transformation: Proactively identify potential risks and issues related to transformation projects, implementing mitigation strategies to keep projects on track and reduce disruption.
• Customer-Focused Transformation: Ensure that transformation and automation projects are designed with customer experience in mind, delivering improvements that directly benefit clients and enhance service delivery.