End User Support (Osotspa) **New Urgent

Position: End User Support (Osotspa)

Salary: 20,000 - 23,000

Contract: 1 Year (First 3 month for performance evaluation before renew contract)

Location: OSOTSPA at Head office (Hua Mak) BBK

Working time: Monday - Friday, 08.00-18.00

Benefits : SSO, Health Insurance, Health check up

RESPONSIBILITIES :
- Call management
      - Receiving all calls from customer within agreed repose time and log call in ITSM tools
      - Provide solutions to customers via phone
      - Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate
service partner
- Incident management
      - Provide remote diagnostic to customer system
      - Monitor progress of calls
      - Escalate call which exceed the Service Level Agreement criteria
- On-site service
      - Provide engineering on-site service according to SLA.
      - Maintain inventory of IT hardware and software
      - IMACD (Install, Move, Add, Change, Delete)
- Others as assigned by Project Manager/Helpdesk Supervisor

QUALIFICATIONS :
- Male or female, 23-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 1-5 year in service and support of Computer equipment, Network system, Standard software, IT
Service management
- Knowledge in Windows Operating System, Microsoft Office, Hardware and software troubleshooting,
Basic Network
- Service-mind and interpersonal skill is a must