IT Support (Thaiwah) **New Urgent

RESPONSIBILITIES :

• Service support and resolve problem to the end user of PC, Laptop Basic operational troubleshooting

support.

• Main service focus o365 and set up meeting room equipment

• Escalate the incident which beyond responsibility to Customer’s authorized person to make the decision

such as 3rd Party

• Log, categorize, and prioritize all tickets in incident management system (Fresh service) and Follow up

end-to-end progress of tickets.

• Analyst incident data and prepare incident weekly report and monthly report

Contract Period: 12 Months (First 3 month for performance evaluation for set KPI)

Working Hour: Mon – Fri 08:00 – 17:00 and 9:00 – 18:00

Location: Thai wah Office ( Sathorn) and able to work in upcountry form time to time

( Traveling Expense and Accommodation can reimburse follow Thai wah rate charge)

QUALIFICATIONS :
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 2 year in service and support of Computer equipment, Infrastructure, IT Service management
• Knowledge in Windows Operating System , Microsoft Office, O365,Share point
• Ability to work flexible
• Service-mind and interpersonal skill is a must