Customer Care Specialist (German)

We are working with a leading BPO company, known for its high employee satisfaction ratings, to find experienced German-speaking Customer Care Specialists. These remote positions in Slovenia will support customers of a payments processor, providing exceptional service and resolving inquiries efficiently.

Position: Customer Care Specialist with German
Location: Remote/work from home in Slovenia
Employment Type: Full-time

Duties and Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries via phone, email, and live chat support channels.
• Navigate internal and external documentation and resources to provide world-class service.
• Identify and escalate priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
• Identify, troubleshoot, and communicate emerging trends and patterns in customer issues.
• Strive for high-standard customer satisfaction and experience, ensuring all calls are handled professionally based on the quality guidelines set by the client.
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

Requirements:

• fluent in German, both verbal and written.
• Residing in Slovenia and able to take on a job legally without the company's support.
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues.
• Experience in Customer Support and technical support, especially with a help desk or other IT functions.
• Ability to pass a background check.
• Strong abilities to work independently and as a remote team player.
• Problem-solving and critical thinking skills.
• Adaptable and flexible, with the ability to work with process and information changes.
• Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office).
• Working schedule: Monday - Friday, shift rotation 08 AM - 06 PM. 40 hours a week.

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Indefinite contract.
• Private health and life insurance.
• Fully remote work from Slovenia.
• A dynamic and creative team with a positive and friendly atmosphere.
• Good work environment with great reviews from employees.
• Guidance and tools to reach your full potential.

If you are an experienced customer care professional with excellent German language skills and are based in Slovenia, we encourage you to apply for this exciting opportunity. Join a supportive and dynamic team and help deliver exceptional service to our client's customers.