Team Leader (Ukrainian)

We are collaborating with a BPO known for its exceptional employee satisfaction ratings to find an Italian-speaking Team Leader. This full-time role is based in Thessaloniki, Greece, and offers a dynamic and supportive work environment.

Position: Team Leader (Ukrainian)
Location: Thessaloniki, Greece
Work Model: On-site
Employment Type: Full-time

Duties and Responsibilities:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

Requirements:

• Fluent in English and Ukrainian with excellent grammar skills.
• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in team leadership, preferably in a BPO or tech company environment.
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content.
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams.
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace.
• Experience with machine learning-based moderation tools and technologies will be considered an advantage.

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Shifts within 24/7 hours of operation.
• Relocation support.
• Wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
• A dynamic and creative team with a positive and friendly atmosphere.
• Good work environment, supported by great employee reviews.
• Guidance and tools to reach your full potential.
• Indefinite contract.
• Private health and life insurance.
• 85 monthly meal vouchers.