Customer Experience Specialist (German)

We are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.

Position: Customer Experience Specialist (German)

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Support B2B customers over the phone, email, and chat

Communicate with customers to find the best solution to their problem

Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business

You will use the latest technology and AI integrations and become an expert in this field

Control and handle payment inquiries from sellers and buyers through various client platforms

Responsible for Trustpilot reviews improving overall company NPS through excellent service

Flagging and escalation of customer queries and coming up with suitable solutions

Mapping and improving business processes to enhance customer journey and satisfaction.

REQUIREMENTS:

Fluent level German and fluent English

Customer service is in your DNA and you have some experience already

Excellent communication skills

An interest in innovation (think chatbot-integrations)

You are proactive and solution-oriented

You can think outside the box to always find a solution for the customer

A technical background is an advantage

You are proficient with computers and can type at lightning speed.

BENEFITS:

Spanish and mindfulness classes

Great Friday evening drinks

Fitness bootcamps to stay fit and active

Work at a tech startup where you can develop and there is room for your ideas

Improve your professional skills: communication, innovation, and implementation of new technology

An international working environment with 20+ nationalities

An amazing adventure in one of Europe's most beautiful cities

Working in a close-knit and start-up team

Free lunch and breakfast at the office.