Job Openings Learning Specialist (Bulgarian)

About the job Learning Specialist (Bulgarian)

We are working with a leading Outsourcing/BPO company that is looking to recruit a Learning Specialist with Bulgarian in Romania.

Position: Learning Specialist with Bulgarian

Location: Cluj, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Create, deliver and conclude training for new hires
  • Develop continuous trainings for the sales teams based on requirements
  • Conducts scenario & role play based sessions for new and current sales customer advisors
  • Observe sales targets and collect feedback for training purposes
  • Coordinates with other sales roles within the project, to drive the increase in delivery
  • Build annual training program and prepare teaching plans for the sales team
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor the quality of the B2B Sale results
  • Acclimate new hires to the business and conduct orientation sessions
  • Assess training effectiveness to ensure the incorporation of taught skills and techniques, such as objection handling and consultative selling techniques
  • Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
  • Stays informed about client processes, trends and strategy, as to recommend programs, training changes where appropriate
  • Perform any other reasonable duties that may be requested by the Client or Direct Managers
  • Take responsibility for own personal development.
  • Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities
  • Analyze & recognize trends and escalate information as appropriate

REQUIREMENTS:

  • Fluent in Bulgarian and English - verbal and written
  • Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
  • Previous training/coaching experience would be an advantage
  • Previous experience in tourism would be an advantage
  • Previous experience as a B2B sales advisor and/or other sales roles
  • Ability to travel for training purposes
  • Good organization/time management skills
  • Strong Sales skills and strong communication skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to solve problems and offer suggestions
  • Ability to influence behavior
  • Ability to adhere to all organizational policies and procedures
  • Coaching skills

      Knowledge/Abilities:

      • Ability to organize, prioritize and multi-task.
      • Ability to present to a classroom
      • Effective management of time
      • Experience of relevant sales training and sales coaching techniques
      • Very good listening skills
      • Ability to provide feedback in a positive, objective and supportive manner
      • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)

      OFFER:

      • Excellent remuneration package based on experience, skills and performance
      • Guidance and tools to reach your full potential
      • Sign-on bonus for new joiners
      • Rewarding performance bonus structure
      • Medical Subscription
      • Wellbeing programs
      • And many others!

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