Job Openings Customer Support Representative (Croatian)

About the job Customer Support Representative (Croatian)

We are working with a leading Outsourcing/BPO company that is looking to recruit a Croatian-speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative (Croatian)

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + performance bonuses

DUTIES AND RESPONSIBILITIES:

  • Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products
  • Customer Order Management
  • Secure and deepen client retention, contribute to excellent customer support
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
  • Proactively propose ways to improve the processes
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations

      REQUIREMENTS:

      • Fluent written and verbal communication skills in Croatian and English
      • High school diploma or an equivalent
      • Excellent customer service and relationship building skills
      • High motivation and enthusiastic approach, self-organized
      • Ability to work in a fast-paced organisation
      • Good numerical and reasoning skills

          OFFER:

          • Schedule: full time, Monday-Friday 8 AM - 5.30 PM
          • Transportation coverage
          • Attractive remuneration package
          • First three salaries extended with a signing bonus of 250 EUR
          • Holidays: 20 days/year and an extra day after a year
          • Contract for undetermined period
          • Training: 5 days, Monday-Friday 8 AM - 5.30 PM
          • 6 months accommodation if needed
          • Up to 200 EUR refund from the first travel to Romania
          • After the first year, 200 EUR refund for a travel home
          • Meal tickets (30 RON/day) approx 150 EUR net/month
          • Private medical package
          • Paid professional training
          • Internal development opportunities
          • Discounts with our current partners
          • Gympass monthly subscription
          • Employee assistance/wellbeing program subscription

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