Customer Support Advisor (German)

We are a leading BPO/outsourcing company seeking to onboard a dedicated Customer Support Advisor with German language skills in Barcelona. You will join a team committed to improving the quality of life for our global community by developing trusted household and healthcare products.

Position: Customer Support Advisor with German
Location: Hybrid / anywhere from Catalonia, Spain
Employment Type: Permanent contract with a 1-month probation period

Duties and Responsibilities:

• Ensure the smooth daily operation of our services by handling contacts via telephone and email
• Care for customer satisfaction, going the extra mile with each contact
• Support drivers and passengers with timely responses to their questions or concerns
• Strive for first contact resolution to efficiently and satisfactorily resolve driver and passenger queries
• Follow internal processes and systems to resolve customer issues, taking recommended next best actions
• Demonstrate a full understanding of our client and brand values

Requirements:

• fluent in German both verbal and written
• Clear and effective communication skills in written and spoken English
• Experience in the customer service industry, ideally in a contact center environment
• Patience and empathy, especially when supporting a paratransit service
• Autonomous and fast learner with a proactive, can-do attitude
• Solution-oriented to provide the best outcomes for customers
• Passionate about delivering a great customer experience, with the ability to connect with customers, build rapport, and show empathy
• Well-organized and able to prioritize workload, work under pressure, and remain calm in stressful situations

Offer:

• Full-time (39 hours per week) with a rotating schedule Monday - Sunday from 11 am to 8 pm, 5 days/week (two weekends off per month guaranteed)
• Fully paid 4-week training program (office-based) to prepare you for the job
• 24 holiday days per year on a full-time basis
• Best-in-class people engagement activities and programs
• Ongoing training and development with opportunities to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program offering free, confidential, and impartial guidance and support
• Employee Benefits Club providing a wide range of exclusive perks and rewards
• Option to sign up for discounted private health insurance
• Referral Program: Refer a friend and earn a referral bonus
• Access to specialized LinkedIn training courses
• Location: Barcelona, Spain