German-Speaking Customer Support Representative

Job Title: German-Speaking Customer Support Representative

Location: Lisbon, Portugal

Job Type: Full-Time

About the Role:

Are you fluent in German and passionate about delivering outstanding customer service? Join our dynamic team in Lisbon, Portugal, and help us provide top-notch support to our customers. As a Customer Support Representative, you will be the first point of contact, assisting clients with their inquiries and ensuring they have a smooth experience with our services.

Key Responsibilities:

- Respond promptly to customer queries via phone, email, or chat.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Troubleshoot and resolve product or service issues.

- Maintain a positive and professional attitude toward customers.

- Follow up to ensure resolution and build sustainable relationships of trust.

- Collaborate with other departments to resolve complex issues.

What We're Looking For:

- Native or fluent proficiency in German (both written and spoken).

- Good communication skills in English (knowledge of Portuguese is a plus).

- Previous experience in a customer support or help desk role is a plus.

- Ability to work effectively in a fast-paced, team-oriented environment.

- Problem-solving skills and attention to detail.

What We Offer:

- Competitive salary and performance-based bonuses.

- Relocation package to Lisbon.

- Health insurance and wellness benefits.

- Opportunities for career growth within the company.

- A dynamic, multicultural team environment in the heart of Lisbon.