Customer Support Representative

Job Title: Customer Support Specialist (English Speaker)

Location: Lisbon, Portugal

Employment Type: Full-Time

Job Description

We are looking for a Customer Support Specialist fluent in English to join our team in Lisbon. In this role, you will provide excellent customer service to our English-speaking clients, resolving their inquiries and issues via phone, email, or chat. You will be responsible for delivering timely and accurate information, troubleshooting problems, and ensuring a positive customer experience.

The ideal candidate should be passionate about helping others, have strong communication skills, and be comfortable working in a fast-paced environment.

Key Responsibilities:

- Provide support to English-speaking customers through multiple channels (phone, email, chat).

- Assist customers with product inquiries, troubleshooting, and account management.

- Handle and resolve customer complaints and escalate complex issues when necessary.

- Accurately document customer interactions and follow up on outstanding issues.

- Collaborate with internal teams to ensure customer satisfaction and seamless problem resolution.

- Stay up-to-date with product knowledge to offer effective and relevant support.

- Identify opportunities to improve customer support processes and recommend solutions.

Qualifications Required:

- Fluency in English.

- Previous experience in customer support or a related field.

- Strong problem-solving skills and a customer-centric mindset.

- Excellent verbal and written communication skills.

- Ability to multitask and work efficiently in a fast-paced environment.

- Familiarity with CRM tools and support software is a plus.

Preferred:

- Experience in a customer support role within a tech or service industry.

- Ability to adapt quickly to new systems and procedures.

Why Join Us?

- Competitive benefits and relocation assistance for the right candidate.

- A multicultural and dynamic work environment in the heart of Lisbon.

- Opportunities for professional growth and development.

- Be part of a supportive and friendly team committed to customer success.