Customer Support Specialist (Portuguese/English Speaker)

Job Title: Customer Support Specialist (Portuguese/English Speaker)

Location: Lisbon, Portugal

Employment Type: Full-Time

Job Description

We are looking for a dedicated Customer Support Specialist fluent in both Portuguese and English to join our team in Lisbon, Portugal. In this role, you will provide top-tier customer service, assisting clients with inquiries, troubleshooting issues, and ensuring a positive overall experience. You will be handling customer interactions through various communication channels such as phone, email, and chat.

The ideal candidate is a great communicator, customer-focused, and enjoys solving problems in a fast-paced environment.

Key Responsibilities:

- Handle customer inquiries and support requests via phone, email, and chat in both **Portuguese and English**.

- Troubleshoot issues and provide effective solutions in a timely manner.

- Assist customers with product information, account management, and general inquiries.

- Document customer interactions, issues, and resolutions accurately using CRM systems.

- Collaborate with internal teams to resolve complex issues and improve the customer experience.

- Provide feedback to management to enhance processes and customer satisfaction.

- Stay updated on product features and company policies to offer the best support.

Qualifications Required:

- Fluency in Portuguese and English (written and spoken).

- Previous experience in a customer support or call center role.

- Strong problem-solving skills and attention to detail.

- Excellent verbal and written communication skills.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Familiarity with CRM systems or customer support software is a plus.

Preferred:

- Experience in technical support or customer service within a tech-driven environment.

- Strong organizational and multitasking abilities.

Why Join Us?

- Work in the vibrant city of Lisbon with a dynamic, multicultural team.

- Competitive compensation and benefits.

- Opportunities for growth and professional development.

- Supportive and friendly work environment.