Customer Service Representative (Italian)

We are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.

Position: Customer Service Representative

Location: Fully remote/work from home in Slovakia or hybrid in Bratislava

Employment type: Full-time, permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• Youll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.

REQUIREMENTS:

• Have a fluent level of written & spoken Italian.
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia and resident in the Slovakian territory.
• Appreciate excellent customer service no matter whether its a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

OFFER:

• Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Hybrid model within 50 km of the office and work from home if further away
• 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
• 5,85/day meal voucher (117/month).
• A commuting allowance of 50 per month (600 per annum).
• Multisport Card
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.