Customer Support Representative (Croatian)

We are partnering with a leading Outsourcing/BPO company to recruit a Croatian-speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative (Croatian)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Duties and Responsibilities:

• Communicate via incoming telephone calls, emails, and chat with customers to resolve their issues or inform them about product features.
• Manage customer orders effectively.
• Secure and deepen client retention and contribute to excellent customer support.
• Ensure all complaints are recognized, recorded, confirmed, and resolved effectively.
• Proactively propose ways to improve processes.
• Adhere to given processes and procedures.
• Update the customer database and document activities.
• Report the most common issues to the support team for further escalation.

Requirements:

• Fluent level of written and verbal communication skills in Croatian and English.
• High school diploma or equivalent.
• Excellent customer service and relationship-building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organization.
• Good numerical and reasoning skills.

Offer:

• Full-time schedule, Monday-Friday 8 AM - 5:30 PM.
• Transportation coverage.
• Attractive remuneration package.
• First three salaries extended with a signing bonus of 250 EUR.
• Holidays: 20 days/year and an extra day after a year.
• Contract for an undetermined period.
• Training: 5 days, Monday-Friday 8 AM - 5:30 PM.
• 6 months accommodation if needed.
• Up to 200 EUR refund for the first travel to Romania.
• After the first year, 200 EUR refund for a travel home.
• Meal tickets (30 RON/day) approx 150 EUR net/month.
• Private medical package.
• Paid professional training.
• Internal development opportunities.
• Discounts with our current partners.
• Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.