Customer Care Specialist (Dutch)

We are collaborating with a distinguished BPO company renowned for its exceptional employee satisfaction ratings, seeking experienced Dutch-speaking Customer Care Specialists to work remotely from Greece. This full-time position offers an excellent opportunity to support customers of an e-commerce brand while enjoying the benefits of remote work.

Position: Customer Care Specialist
Location: Remote/work from home in Greece
Employment type: Full-time

Duties and Responsibilities:

• Provide technical-based customer assistance via voice, chat, and email channels promptly and effectively.
• Deliver exceptional customer experiences by resolving inquiries and issues efficiently.
• Document each interaction accurately in a dedicated CRM system.
• Actively participate in department initiatives, providing feedback, updates, promoting collaborative solutions, and supporting colleagues.

Requirements:

• Fluency in Dutch/Flemish and proficient in English for effective verbal and written communication.
• Legal residency in Greece with the ability to work there without company sponsorship.
• Previous experience in Customer Support or technical support, particularly in help desk or IT functions.
• Ability to pass a background check.
• Strong independent working abilities and a collaborative remote team player.
• Proficient in problem-solving and critical thinking.
• Adaptability and flexibility in handling process and information changes.
• Strong working knowledge of PC-based internet and software applications, including Microsoft Office.

Offer:

• Competitive remuneration package based on experience, skills, and performance.
• Indefinite contract ensuring job stability.
• Private health and life insurance coverage.
• 85 monthly meal vouchers to support daily expenses.
• 65 monthly Work From Home allowance for remote work setup.
• 14 salaries per year.
• Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday between 9 AM to 11 PM.
• Fully remote work opportunity from Greece.
• Dynamic and creative team environment with a positive and friendly atmosphere.
• Supportive work environment highlighted by excellent employee reviews.
• Comprehensive guidance and tools to support professional growth and development.