Customer Service Representative (Slovenian)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Position: Customer Service Representative (Slovenian)

Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Slovenian: Fluent level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching