French-Speaking Customer Support Representative

Job Title: French-Speaking Customer Support Representative

Location: Porto, Portugal (Applicants must reside within 30km of Porto)

Job Type: Full-time

Job Description:

We are looking for a dedicated and personable French-speaking customer Support Representative to join our dynamic team in Porto, Portugal. If you are passionate about helping customers and providing exceptional service, we want to hear from you!

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.

- Provide detailed product information and assistance to customers.

- Collaborate with other departments to ensure swift resolution of customer concerns.

- Maintain accurate records of customer interactions and transactions.

- Identify and escalate complex issues to the appropriate teams.

Requirements:

- Fluency in French (both written and spoken) is mandatory.

- Proficiency in English is preferred.

- Previous experience in customer support or a related field is an advantage.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work independently and as part of a team.

- Applicants must reside within a 30km radius of Porto, Portugal.

Benefits:

- Competitive salary and performance bonuses.

- Comprehensive training and professional development opportunities.

- Friendly and inclusive work environment.

- Health insurance and other employee benefits.

- Opportunities for career growth within the company.

If you meet the above requirements and are excited about this opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.