Video Content Moderator (German)

We are partnering with a leading Outsourcing/BPO company to recruit a German-speaking Video Content Moderator for their office in Porto, Portugal.

Position: Video Content Analyst
Location: Porto, Portugal
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities:

• Review user reports regarding video content on a streaming platform.
• Review sensitive content, sometimes involving graphic or disturbing subject matter.
• Audit and update content.
• Maintain broad knowledge of client products and/or services.
• Make well-balanced decisions and help resolve inquiries in accordance with defined policies and procedures, especially data protection policies.

Requirements:

• fluent in German and proficient in English both written and spoken.
• Preferred: 6 months of experience in a relevant field.
• Ability to cover weekly shift rotation, including occasional nights and weekends.
• Tolerance for sensitive content in videos.
• Strong computer skills.
• Customer service orientation with an effective, pleasant, and professional communication style, as well as patience.
• Quick learning and adaptability to new processes and concepts.
• Tolerance for repetitive work in a fast-paced environment.
• Analytical mindset with strong attention to detail.
• Ability to work both as a team member and independently.

Benefits:

• Relocation assistance for candidates coming from abroad.
• Opportunity to work in an international community.
• Modern office located in the city center with open spaces and easy access to public transportation.
• Comprehensive initial training and guidance to ensure you are well-prepared and comfortable in your new workplace.
• Support from colleagues with coaching and mentoring opportunities.
• Health and wellbeing initiatives.
• Monthly meal allowance and much more!