Customer Support Representative (German)

We are collaborating with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative to join their dynamic team in Lisbon, Portugal.

Position: Customer Service Representative
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed term (6 months) with the possibility of extension or permanent contract
Remuneration: Base salary

Duties and Responsibilities:

• Handle all incoming contacts from bank clients regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, and complaints via phone and email.
• Continuously develop your knowledge to effectively answer customer queries and resolve potential issues.
• Use adequate tools, processes, and methods to ensure the provision of accurate, valid, and complete information.
• Ensure high levels of client service are delivered consistently.

Requirements:

• fluent in German both verbal and written. Fluent in English.
• Ability to listen actively, identify, apply, and explain your product and/or service expertise clearly and solve issues in the first contact with customers.
• Ability to handle stressful situations effectively.

Offer:

• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Relocation support.
• Shifts on a weekly rotation with colleagues covering operating hours from Monday to Saturday from 8 AM to 5 PM.
• Food vouchers.
• Guidance and tools to help you reach your full potential.