Customer Service Representative (German)

Job Opportunity: German-speaking Customer Service Representative

We are collaborating with a leading client to recruit a German-speaking Customer Service Representative to join their team in Lisbon. This role offers a blend of on-site and hybrid remote work, providing flexibility and a dynamic working environment.

Position: Customer Service Representative
Location: Lisbon, Portugal
Work Model: On-site, hybrid remote
Employment Type: Full-time
Remuneration: Base salary + bonuses

Duties and Responsibilities:

• Address customer inquiries through various channels (chat, email, phone) concerning products such as sports, casino, poker, and cashier operations.
• Evaluate specific concerns and take necessary actions to meet customer needs.
• Collaborate with teams across different locations to achieve aligned goals.
• Report system irregularities and customer-facing issues to the appropriate department.
• Adhere to Standard Operating Procedures (SOP) and maintain high-quality service delivery.

Requirements:

• Willingness and flexibility to work in shifts.
• Proficiency in German.
• Business standard English language skills.
• Excellent written and verbal communication skills.
• High interpersonal skills and ability to maintain a calm manner under pressure.
• Confidence in handling a wide range of customer inquiries.
• Ability to perform well in a multi-tasking, multicultural, and dynamic environment.
• A flexible, creative, and driven personality.
• General computer knowledge (MS Office, Internet).
• Interest in sports, casino, and poker products is a benefit; relevant training will be provided.
• Working schedule involves shift rotation 24/7, averaging 40 hours per week.

Offer:

• Permanent working contract.
• Monthly food allowance.
• Health insurance.
• One extra leave day per year on your birthday.
• Referral program.
• Home office flexibility: 2 days in the office and 3 days from home per week on average.
• Additional benefits: Access to LinkedIn Learning, Employee Assistance Tool, fruit and coffee in the office, protocols with local partners, and many others!