IT Support Specialist

Position: IT Support Specialist
Location: Ras Al Khaimah, UAE
Employment Type: Full-time
Compensation: Competitive base salary + performance-based bonus

We are seeking a skilled and proactive IT Support Specialist to join our growing team in Ras Al Khaimah. In this role, you will provide hands-on technical support across hardware, software, and networking systems while ensuring smooth day-to-day IT operations. This position is ideal for a problem-solver who enjoys tackling technical challenges and delivering outstanding internal customer support in a fast-paced environment.

Key Responsibilities

• Provide first- and second-level technical support across hardware, software, and network-related issues.

• Troubleshoot user-reported problems through multiple channels (email, phone, and ticketing systems) and escalate when necessary.

• Maintain and monitor the network infrastructure, ensuring reliable connectivity and performance across routers, switches, and firewalls.

• Set up, configure, and maintain computers, printers, servers, and other IT equipment, including diagnosing and replacing faulty components.

• Install, update, and configure software applications while ensuring compliance and proper licensing.

• Administer user accounts, permissions, and access controls within systems such as Active Directory.

• Support Windows and Linux environments, handling updates, security configurations, and performance tuning.

• Manage virtualization technologies (e.g., VMware, Hyper-V) and assist with server and storage maintenance.

• Coordinate with ISPs and vendors to resolve connectivity or performance issues.

• Ensure adherence to SLAs by responding promptly and documenting all incidents.

• Maintain accurate technical documentation and contribute to the teams knowledge base.

• Collaborate closely with colleagues to share insights, refine processes, and implement best practices.

• Stay up to date with emerging technologies, tools, and certifications relevant to IT support.

Requirements

• Fluency in English with excellent written and spoken communication skills.

• Minimum of 3 years of experience in IT support, systems administration, or a related technical role.

• Strong understanding of networking protocols and technologies (TCP/IP, DHCP, DNS, VPN, firewalls).

• Experience managing Windows Server environments, including Active Directory and Group Policy.

• Practical experience with Linux-based systems (e.g., Ubuntu, CentOS, Red Hat) for configuration and maintenance.

• Familiarity with virtualization platforms such as VMware or Hyper-V.

• Excellent analytical and troubleshooting skills with a detail-oriented mindset.

• Strong organizational, documentation, and time management skills.

• A customer-centric attitude and the ability to explain technical solutions clearly to non-technical users.

• Willingness to work in a rotational schedule, including evenings, weekends, and holidays when required.

What We Offer

• Competitive salary with performance-based bonuses.

• Paid training to align with company standards and systems.

• Private health insurance providing comprehensive coverage.

• Clear career growth opportunities within a global technology company.

• A supportive, collaborative, and learning-focused work culture.