Sales Administrator

ABOUT US

Stylish apartments with eclectic tech-enabled spaces, Oakwood Studios Singapore is more than an address.

Catering to your dynamic lifestyle, Oakwood Studios Singapore’s prime location and thoughtfully curated spaces allows one to seamlessly alternate between work and leisure. Conveniently situated in Orchard Road – the city’s prime shopping belt, residents are within walking distance to an array of shopping, dining and entertainment options. Orchard MRT station is a mere 10-minute walk away, connecting guests to the CBD district as well as other attractions and neighbourhoods within the city.

Our apartments are unpretentious in design with spaces curated for guests to work, live and connect in. Furnished for independent living, each apartment comes with a fully-equipped kitchen and guests can choose from Studio, One- and Two-Bedroom apartments.

 

WHAT YOU WILL DO

·       To be well versed with the facilities and services offered by the property.

·       To master the property product in terms of rates, layout and physical attributes, breakdown/configuration, special features and amenities etc.

·       To be responsible in providing the most efficient and courteous sales enquiries.

 

Primary Responsibilities:

·       Knows all sales processes and handling of the property management systems.

·       Provides prompt, courteous and efficient service always. Answer the phone in 3 rings.

·       Ensures that all enquiries’ details are received accurately, and database update from sales business cards consistently to facilitate e-mails blast for upcoming promotions.

·       Ensures the proposal for the enquiries are sent to corporate clients on a timely basis.

·       Follow up with clients on arrival flight details and ensure information is shared with front office and reservation departments.

·       Follow up with extension advise with corporate accounts for monthly stays and above. For example, 2 weeks prior to departures for monthly stay, 1 month prior to departures for 6 months and above and 2 month’s prior to departures for 1 year and above.

·       Conduct site inspection to potential clients in the absence of Sales Managers.

·       Advises the Front Office / Reservation department of any deviations in rate applications or reservation arrangements.

·       Filling of signed corporate rates agreement, signed letter of confirmation, master list of SD waiver and RFP submitted bids.

·       Tabulation of complimentary stay reports on a regular basis.

·       Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.

·       Assists in building and maintaining relationships with corporate clients through qualifying prospect inquiries and telemarketing.

·       Assists in processing client paperwork including letter of confirmation and reservations forms.

·       Assists in the RFP submissions via different platform.

·       Assists to key in reservations in PMS and other reservation matters / support.

·       Assists with reservations and calls if reservations and front office is not available.

·       Any other duties as directed.

 

 

WHAT WE LOOK FOR

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management, Business Administration or relevant discipline.
• At least 1 – 2 years in administrative role in related industry.
• Good written and oral communication skills.
• Possess marketing and sales skills.
• Knowledge of computer and hotel software.
• Ability to do multitasking and work well under pressure.