Commercial Insurance Sales Support Specialist

Our client is an independent commercial insurance agency offering a broad range of commercial insurance solutions to businesses across various industries. Known for a collaborative, client-focused culture, they provide a supportive remote work environment where team members are empowered to make meaningful contributions. They are seeking a Commercial Insurance Sales Support Specialist to play a vital role in supporting the commercial sales team. This position is central to ensuring smooth renewal processes, accurate documentation, and an exceptional client experience — making it a key driver of the agency's continued growth and service quality.

Responsibilities

• Schedule pre-renewal meetings and facilitate policy reviews with clients and team members.
• Consult on policy changes, prepare quotes and estimates on new business, and re-market to carriers.
• Support presentations and assist with binding coverages.
• Assist the commercial team with client follow-ups and renewal communications.
• Contact insureds to request information and documentation needed for quotes and renewals.
• Maintain detailed and accurate notes within the agency management system and CRM.
• Keep sales and renewal pipelines updated with clear descriptions and activity tracking.
• Support the team with policy review preparation, applications, proposals, and presentations.
• Assist with ACORD applications and gathering underwriting information.
• Coordinate internally with service and commercial team members.
• Help monitor tasks, follow-ups, and renewal timelines.
• Support operational and administrative commercial insurance processes.
• Identify opportunities to improve workflows, organization, and client experience.
• Assist with scheduling meetings and managing client communications.
• Help maintain documentation standards and internal process consistency.

Qualifications

• 3+ years of experience in an independent commercial insurance agency.
• Experience supporting Commercial Lines accounts.
• Organized and detail-oriented with strong documentation skills.
• Communicates professionally and confidently with clients.
• Proactive and able to work independently in a remote environment.
• Enthusiastic about improving processes and contributing new ideas.
• Ability to clearly document account activity and client interactions.
• Comfortable managing multiple priorities simultaneously.
• Thrives in a collaborative small-team environment.
• Experience with Commercial Lines renewals and quoting workflows.
• Experience with E&S business and working with Wholesalers.
• Familiarity with carriers including Chubb, Hartford, Travelers, and Liberty Mutual.
• Familiarity with agency management systems and CRMs, including:
  • QQ Catalyst
  • AgencyZoom
• Proficiency with Microsoft 365 tools, including:
  • MS Outlook
  • MS Teams
  • SharePoint
  • Microsoft Bookings

Ready to Make an Impact?

If you are a detail-driven commercial insurance professional who thrives in a fast-paced, collaborative environment and is passionate about delivering outstanding client service, we encourage you to apply. This is a fantastic opportunity to bring your expertise to a growing agency that values initiative, organization, and continuous improvement. Take the next step in your career and apply today!