Account Manager

Position: Account Manager

Our client, a leading provider of elevator modernization services, preventative maintenance and code compliance, shunt trip testing and fire recall systems, elevator pit waterproofing and electrical services, is seeking a dedicated Account Manager. The selected candidate will play a critical role in building and maintaining strong relationships with clients, ensuring high customer satisfaction and identifying opportunities for growth.

Responsibilities:

• Serve as the primary point of contact for assigned customer accounts.
• Build trust-based relationships with building owners, property managers, and facility teams.
• Proactively communicate about service schedules, repair needs, and elevator performance.
• Coordinate with service and repair teams to resolve customer concerns quickly.
• Identify and promote opportunities for new service account, modernizations or upgrades.
• Track contract renewals and assist in pricing proposals.
• Collaborate with operations and admin staff to ensure service delivery exceeds expectations.
• Keep accurate records of interactions, proposals, and renewals in the CRM.
• Attend site visits as needed to better understand client needs.

Qualifications:

• 3+ years in account management, client services, or sales (experience in elevator or technical services is a plus).
• Strong written and verbal communication skills.
• Ability to travel locally to client sites as needed.

We encourage all candidates who meet the above qualifications to apply for this exciting opportunity. The company offers comprehensive benefits including medical, dental, and vision coverage, as well as access to a company vehicle.