L2 Application Support Engineer (Java)

Key Highlights:

• Opportunity to work with a dynamic, industry-leading company
• Opportunities for professional growth and development.
• Up to $10,000 + Bonus + comprehensive benefits package

We are looking for a L2 Application Support Engineer to support day-to-day operations. You will be responsible for supporting and maintaining critical applications, handle incident and problem management, and monitor alerts to troubleshoot and resolve issues in a timely manner.

Key Responsibilities:

• Provide L2 support for Java-based applications, including issue troubleshoot, investigation, root cause analysis, and resolution.
• Handle incidents and service requests raised, to closure
• Monitor application health and performance
• Perform code-level debugging and collaborate with higher levels for fixes and enhancements, ensuring problem is resolved.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Participate in enhancement of the applications, deployment of applications to testing and production environment, and post-deployment support activities.
• Handle on-call support and incident management on a 24/7 rotational basis.
• Ensure SLAs and KPIs for incident and request management are consistently met.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Min 3 years of experience in application support, with strong hands-on experience in Java/J2EE.
• Good understanding of Software Development Life Cycle (SDLC)
• Proficient in troubleshooting application and server issues in Linux/Unix environments.
• Hands-on experience with SQL and relational databases (e.g., Oracle, MySQL, PostgreSQL).
• Good understanding of REST APIs, microservices, and cloud environments (AWS/Azure is a plus).
• Experience with Spring 4.x6.x and Struts 2.x; Spring Boot/Batch is a plus.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication and collaboration skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

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