Field Engineer

Job Responsibilities:

• Plans customer installations by coordinating customer support logistics and site preparation.
• Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
• Trains customers on proper operation, programming, and maintenance of company machines and systems.
• Monitors customer's workflow, work methods, and processes.
• Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts.
• Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
• Troubleshoots and resolves machine and system problems.
• Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to company product teams and engineering personnel.
• Collects and analyzes machine and systems performance data as required.

Job Requirements:

• A Higher Diploma or above in Electronics or Engineering Technology is required.
• Strong oral, written, interpersonal, and problem solving skills are required in Mandarin and English.
• Computer literacy is required.
• Ability to travel to customer sites or technical conferences may occasionally be required.
• Relevant experiences with SMT knowledge.
• Minimum 2-5 years of working experienced in related field.
• Ability to understand and interpret detailed documents and drawings.
• Employee must occasionally move heavy objects.