Job Openings
Sales & Service Support Executive
About the job Sales & Service Support Executive
Job Responsibilities:
- Responsible for scheduling service engineer, whole sales process of spare parts (quoting, ordering, shipment and invoicing).
- Responsible for follow-up customer complaints and warranty.
- To promote the company brand at all times by providing a 1st class service to all customers within the operational region.
- To deal with customer queries and requests for service support, in a professional way and in line with company objectives.
- That all service activity is accounted for with signed documents and accurate information logged in relation to travel, site time, and spare parts consumed.
- To ensure that all-possible service revenue is invoiced in a timely manner.
- To have awareness of and understand, the company KPI of Service targets, and to inform the Branch Manager, of such potential problems that may conflict with these objectives.
- To participate in all relative training courses that is deemed necessary.
- To keep abreast of new products that is of interest to the local market development.
- To carry out such ad hoc duties, that is commensurate with the position and requested by the Branch Manager.
Job Requirements:
- Experience of using a corporate ERP system (preferable SAP).
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the companys products and processes.
- Ability to execute agreed tasks & deadlines against performance criteria (KPI).
- Customer face-to-face interaction skills and commercial service skills. Social perceptiveness.
- Profieciency in Bahasa Melayu and English.
- Minimum Diploma in related field.
- Min 2 to 3 years experience in preferable service/sales support role. Technical would be a plus.