Sales & Service Support Executive

Job Responsibilities:

• Responsible for scheduling service engineer, whole sales process of spare parts (quoting, ordering, shipment and invoicing).
• Responsible for follow-up customer complaints and warranty.
• To promote the company brand at all times by providing a 1st class service to all customers within the operational region.
• To deal with customer queries and requests for service support, in a professional way and in line with company objectives.
• That all service activity is accounted for with signed documents and accurate information logged in relation to travel, site time, and spare parts consumed.
• To ensure that all-possible service revenue is invoiced in a timely manner.
• To have awareness of and understand, the company KPI of Service targets, and to inform the Branch Manager, of such potential problems that may conflict with these objectives.
• To participate in all relative training courses that is deemed necessary.
• To keep abreast of new products that is of interest to the local market development.
• To carry out such ad hoc duties, that is commensurate with the position and requested by the Branch Manager.

Job Requirements:

• Experience of using a corporate ERP system (preferable SAP).
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the companys products and processes.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Customer face-to-face interaction skills and commercial service skills. Social perceptiveness.
• Profieciency in Bahasa Melayu and English.
• Minimum Diploma in related field.
• Min 2 to 3 years experience in preferable service/sales support role. Technical would be a plus.