Job Openings
Customer Service Officer (Freight Industry)
About the job Customer Service Officer (Freight Industry)
Job Responsibilities:
Customer Service & Account Management:
- Act as the primary point of contact for key customers, handling complex import/export inquiries and escalations.
- Provide professional consultation on shipping schedules, customs clearance, freight rates, and regulatory compliance.
- Build and maintain strong relationships with customers, suppliers, and international partners.
- Resolve customer complaints effectively, ensuring high service levels and client satisfaction.
- Train and mentor junior customer service officers to improve team performance.
Import & Export Operations Coordination:
- Oversee the end-to-end import/export process, ensuring smooth cargo movement and timely delivery.
- Liaise with freight carriers, customs brokers, warehouse teams, and suppliers to coordinate shipments.
- Monitor and ensure compliance with international trade regulations, customs laws, and Incoterms.
- Proactively identify potential shipping issues and provide solutions to minimize delays and costs.
Documentation & Compliance:
- Ensure accuracy in all shipping documents, including bills of lading (B/L), commercial invoices, packing lists, and customs declarations.
- Review and validate documentation for customs clearance, regulatory compliance, and trade finance.
Shipment Tracking & Reporting:
- Monitor shipment movements, track key performance indicators (KPIs), and report on service efficiency.
- Analyze shipping trends, identify process improvements, and recommend cost-saving measures.
- Prepare performance reports for management and provide insights on service optimization.
Job Requirements:
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 5 years of experience in Air/Ocean Import and Export, freight forwarding, logistics, or import/export operations.
- Strong knowledge of international shipping, customs clearance, and regulatory requirements.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics software (e.g., CargoWise, SAP, or other TMS).
- Excellent communication, problem-solving, and negotiation skills.
- Ability to work independently, handle high-pressure situations, and make quick decisions.
- Fluency in English and Mandarin because have to communicate with international client.