Material Planner (MNC)

Job Responsibilities:

• Responsible to process customer orders and forecast.
• Responsible to communicate with customers on shipment schedule and update shipment details.
• Responsible to issue shipment invoice and packing list to customers.
• Be the key contact window for customers, coordinate and work with internal teams on customers' requirement such as delivery matters, engineering change and quality related issues.
• Negotiate with customers for any pull-in or push-out request.
• Responsible to coordinate effectively with internal key personnel to meet customers KPI on OTD, TAT as well as prompt reply to their queries and requests raised.
• Responsible to coordinate for any RMA (Return Material Authorization) parts returned from customers.
• Responsible to provide quotation to customers for any new RFQ enquiry and RMA reworking cost.
• Responsible to check and ensure availability of materials for production build, and issue Job Order to trigger for production run.
• Communicate promptly with Production Planner and Buyer to ensure fulfillment of committed shipment to customers.
• Responsible to update and ensure data accuracy in management dashboard and ERP system.
• Work closely with Purchasing for materials pull-in to support production.
• Provide materials forecast to Purchasing and monitor material movement and forecast accuracy.
• Manage inventory and ensure stock health levels adhere to Operations target.
• Manage changes together with Engineering team and coordinate material phase-in and phase-out scenarios. Highlight material supply risks and provide contingency planning.
• Adheres to quality and safety systems or maintenance of quality and safety standards.
• Perform other duties as assigned or necessary to meet business conditions or changes.

Job Requirements:

• Bachelor Degree in Business Administration; Supply Chain Management or related discipline.
• Minimum 3 years of experience in customer service and schedule planning, materials planning and control preferably in manufacturing related industry.
• Good knowledge of ERP/MRP system.
• Good communication & interpersonal skills.
• Good verbal and written communication in English.
• Good computer skills - Microsoft Excel.
• A strong analytical and problem-solving skill set is required.
• Able to work independently with minimum supervision.
• Able to work on odd hours when necessary.
• Knowledge of manufacturing and supply chain management process.
• Ability to work effectively within a team.