Store Manager (Johor Bahru Branch)

Salary Range: RM6,000-RM7,500 + Performance Bonus

Job Responsibilities

- Oversee all aspects of store operations to ensure excellent dining service quality and achieve monthly sales and profit targets.

- Take full responsibility for store management, leading all staff to accomplish the companys operational and business objectives.

- Manage all human resources, finances, and materials within the store, ensuring strict compliance with company rules and regulations.

- Enforce financial procedures, monitor and control operating costs and inventory to maintain profitability.

- Supervise the daily work of the Front-of-House Manager and Head Chef, resolving operational issues promptly to maintain food and service quality.

- Execute marketing and promotional strategies from the head office, providing timely feedback to ensure business targets are met.

- Establish and maintain positive customer relations, expand the customer base, and enhance brand image through excellent public relations and customer service.

- Maintain accurate records of store assets, equipment, and inventory, preventing any loss or misuse.

- Handle and resolve customer complaints effectively, collect customer feedback, and implement improvements to maintain the restaurants reputation.

- Supervise and implement staff training to ensure employees possess strong professional knowledge, service skills, and positive attitudes.

- Lead and motivate the team, manage scheduling, performance reviews, and enforce reward and disciplinary actions according to company policy.

- Review and verify daily sales reports, purchasing and expense claims, and other financial documentation in accordance with company accounting standards.

Job Requirements

- Minimum 5 years of managerial experience in the F&B industry (experience in large restaurant chains preferred).

- Proficient in Microsoft Office (Word, Excel, PowerPoint).

- Willing to adapt to standardized corporate training and management systems.

- Strong understanding of restaurant operations (QSCQuality, Service, Cleanliness), staff management, sales, and profit control.

- Excellent leadership, communication, and team management skills.

- Able to work under pressure and thrive in a fast-paced environment.