SPA MANAGER

We are looking for a Spa Manager to oversee all aspects of our day spa. In this position, you will hire and train staff members, delegate tasks to staff, and set schedules. You must make sure we have someone on staff for every position, including reception, a masseuse, and a skincare specialist. You will also be responsible for the performance of our spa, so you must develop marketing campaigns, whether thru advertising campaigns or social media posts. Our ideal applicant has a bachelors degree in business administration and several years of experience in cosmetology or spa management.

Spa Manager Duties and Responsibilities

• Hire and train employees
• Create a weekly staff schedule
• Oversee marketing and customer relationship management initiatives
• Fill any non-specialised roles when employees are absent
• Ensure we comply with all employment laws and safety regulations

Spa Manager Tasks

These are the typical duties of a Spa Manager:

• Overseeing spa services/direct spa services
• Ordering spa equipment/ensuring its proper functioning
• Ensuring an excellent spa and guest experience
• Recording daily cash flow/perform accounting duties
• Preparing bank deposits
• Generating financial statements and sales reports
• Collaborating with internal and external parties
• Answering customer inquiries
• Appraising employee performance/assess employee performance
• Schedule guest appointments
• Formulate and implement marketing strategies
• Coordinate facility schedules
• Maintain client databases
• Maintaining spa industry knowledge
• Adjusting the spa menu
• Ensuring client service standards
• Hire employees and verify staff credentials
• Ensure compliance with applicable health regulations and hygiene standards
• Setting spa budgets
• Preparing staff and facility schedules/coordinate programs
• Introducing staff training programs
• Building relationships with local businesses
• Scheduling events
• Following corporate policies
• Running promotional campaigns