Vendor Liaison Officer

The (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel`s performance, processes, and products to meet established standards.

Key duties and responsibilities:

• Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures.
• Quality control; measuring customer satisfaction by analysing the complaints and taking remedial measures.
• Handle client escalations and work with internal and client teams and resolve within short time frames, preferable within sunset.
• Ensure the ATM Availability is achieved daily and come up with solutions to address repeat/chronic ATM failures.
• Have a documented month end plan to ensure service levels are high.
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.

• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• Stake holder management
• Accountable for vendor management and deliverables. This can include services, licensing, validating the invoices, and vendor management activities.
• Manage and track overtime, ensure vendor staff rosters are in place to reduce/eliminate overtime.
• Manage the flow of work including projects & production fixes assigned to the ATM channel in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Process, Risk, Regulatory & Compliance

Skills and Competencies:

• Process Discipline
• Risk Management
• Critical Thinking & Sound judgement
• Communication Skills
• Client Focus
• Learning Agility

Qualifications and Experience:

• Matric (Grade 12)
• Degree in supply chain management
• Experience in resolving ATM escalations.
• 5 + years experience in Cash and ATMs
• Experience in ATM Monitoring & vendor liaison
• Clear criminal and credit record
• Contactable via own mobile phone
• Valid drivers license and own vehicle
• Must have  Office Suite experience Word, Excel, MS Project, PowerPoint
• Travel will be required from time to time
• Shift work will be require

Remuneration:

• R25,000.00 to R30,000.00 gross per month.
• R5,000.00 petrol allowance.
• R1,500.00 airtime allowance.