Sales Support Representative

The primary focus of the role is to preparation and submission of quotations and proposals; Maintain and develop existing/new customer relations with specific focus on Clearing and Forwarding.

The Role:

- Report directly to a Commercial Manager

The Responsibilities:

-Actively participate as a member of AW Indonesia and regional SEA teams, working closely with other Commercial and Business Unit Managers within South East Asia and other entities globally

-Attend networking and directing customers enquiries

- Request rates from service providers and assist Business Development Manager & Commercial Managers for all proposals compilation

-Establish and develop vendor relationships in South East Asia e.g. with transporters, barge brokers/ carriers, container shipping lines and freight forwarders including full hands-on operational support where required

-Maintain high standard of service delivery at all times

-Outgoing personality to be able to communicate effectively with customers and build positive relationships

-Must be able to resolve problems/queries efficiently

-Address internal and external operational issues, liaise and coordinate with vendors (ports operators, transporters etc.) and internal customers

-Attend monthly commercial activity reporting in the form of sales pipeline/enquiry register

-Prepare and submit customer onboarding documents to legal for review

-Work through service agreements for secured businesses with legal department

-Ensure compliance to Group Policies

-Other duties as assigned by the Superior

-Reinforce Group culture, values and reputation

About You:

-Diploma or degree in business administration, logistics or a related field

- Minimum 3-years sales/estimator experience

-Excellent commercial and entrepreneurial flair is critical to the success of this role

- Strong builder of relationships with interest parties

-Good knowledge of the shipping and logistics management industries specifically focused on:

-Local and cross border transport

-Air Freight, SEA LCL, FCL, OOG, BB, Part/Full Charter

-Analytical in approach with capabilities of compiling shipment estimates

-Proven ability to work on cross-functional and multicultural teams

-Strong character, initiative, creative, innovative and analytical skills

-Meticulous, responsible and positive working attitude willingness to help others

-Ability to work independently and in a team

-Adaptable and able to accommodate prevailing conditions

-Proficient with Microsoft Office

-Ability to work effectively in a high pressure and fast paced working environment meeting deadlines and/or beyond office hours

- Ability to travel

-Strong organisational and good administrative skills

-Proactive and a quick learner

-Superior interpersonal and communications skills

-Good in both written and spoken English

-Effective negotiation and conflict resolution skills

-Regularly updating customers on rate levels and market dynamics

-Effective use of telephonic and email communications

-Close working relationship with colleagues and customers

-Communicate and work with all overseas branches on Freight & Project leads to and from South East Asia