Solutions Engineer

Solutions Engineer

San Francisco, CA / Remote (US)
Full-time

About the company

We're partnering with a venture-backed AI infrastructure company building tools that help teams develop, test, and deploy reliable machine learning systems. Their platform is used by both fast-growing startups and large enterprise customers to ensure AI systems perform consistently, safely, and at scale.

The team is early, highly technical, and deeply customer-focused. They work closely with enterprise customers and are looking for a solutions engineer who can operate at the intersection of product, engineering, and go-to-market.

The role

This is a high-impact, customer-facing role for someone who is both technically strong and highly communicative.

You'll work closely with sales, product, and engineering to support pre-sales efforts, lead technical demos, and partner with customers post-sale to ensure long-term success. Youll also play a critical role in feeding real-world customer insights back into the product roadmap.

What you'll do

• Partner with go-to-market teams on pre-sales efforts, including leading technical calls and product demos

• Work directly with customers to understand their technical needs and success criteria

• Collaborate with product and engineering to build features, fixes, and improvements driven by customer feedback

• Act as a technical point of contact across the customer lifecycle, from onboarding to renewal

• Ensure customer satisfaction, retention, and expansion across enterprise accounts

• Translate complex technical concepts into clear, compelling explanations for varied audiences

What we're looking for

• 4+ years of experience in engineering, product, solutions engineering, sales engineering, or a related role

• Strong technical foundation (experience with Python and/or modern frontend frameworks is a plus)

• Comfort working directly with customers and leading technical conversations

• Ability to own initiatives end-to-end with minimal direction

• Strong communication skills and executive presence

• Interest in AI systems, developer tools, or highly technical products

• Comfort operating in ambiguous, fast-moving environments

Why this role

• High impact: Play a key role in helping enterprises adopt and trust AI systems

• Cross-functional exposure: Work closely with product, engineering, and GTM teams

• Early ownership: Shape how the solutions function as the company scales

• Growth: Opportunity to expand scope into leadership, product, or technical roles over time

• Flexibility: Remote-friendly with optional in-person collaboration

Benefits

• Competitive salary and meaningful equity

• Health, vision, and dental insurance

• Flexible PTO

• Remote-friendly / hybrid culture

• Regular team off-sites and team events