Reconciliation Officer

Job Title - Reconciliation Officer 

About the Role
We are seeking a detail-oriented Reconciliation Officer to manage and oversee daily, weekly, and monthly reconciliations across payment channels and financial systems. This role is critical in ensuring transaction accuracy, identifying discrepancies, and supporting smooth financial operations within a fast-paced payments environment.

Key Responsibilities

Transaction & Account Reconciliation
Perform daily reconciliation of transactions across payment gateways, banks, wallets, and internal systems.
Match settlements, payouts, fees, chargebacks, and refunds to ensure accuracy and completeness.
Identify, investigate, and resolve reconciliation breaks and variances in a timely manner.
Payments & Settlement Monitoring
Monitor settlement cycles to ensure funds are received and processed as per agreed timelines.
Coordinate with banking partners, payment service providers, and internal teams on settlement issues.
Track pending, failed, or delayed transactions and follow up for resolution.
Reporting & Controls
Prepare daily, weekly, and monthly reconciliation and exception reports.
Maintain clear audit trails and supporting documentation for reconciled accounts.
Support internal and external audits by providing accurate reconciliation data.
Chargebacks & Dispute Support
Assist in tracking and reconciling chargebacks, reversals, and refunds.
Coordinate with operations and risk teams to ensure proper recording and resolution of disputes.
Monitor trends to help reduce future reconciliation issues.
Process Improvement & Compliance
Identify gaps in reconciliation processes and recommend improvements or automation.
Ensure reconciliation activities comply with internal controls, regulatory requirements, and accounting standards.
Support system enhancements, UAT, and process testing related to payments and reporting.

Qualifications & Experience
Bachelors degree in Accounting, Finance, Business, or a related field.
3–6 years of experience in reconciliation, payments operations, or financial operations.
Strong understanding of payment flows, settlement processes, and transaction life cycles.
Experience working with payment gateways, banks, PSPs, or FinTech platforms.
Advanced proficiency in Excel and financial reporting tools.

Key Competencies & Behaviours
Strong attention to detail and numerical accuracy
Excellent analytical and problem-solving skills
Ability to manage high transaction volumes and tight deadlines
Strong communication and coordination abilities
Proactive, organized, and process-driven mindset
High level of integrity and confidentiality

What We Offer
Opportunity to work in a fast-growing payments and FinTech environment
Exposure to complex transaction flows and financial systems
Competitive compensation and benefits
Career development and long-term growth opportunities

Apply now!