Mall Manager

Job Title: Mall Manager

Location: Qatar
Experience Required: 10-15 Years
Industry: Retail/Shopping Malls

Job Summary:

We are seeking an experienced Mall Manager to oversee the day-to-day operations of a high-end shopping mall in Qatar. The ideal candidate will be responsible for managing all aspects of the malls operations, ensuring a seamless shopping experience for tenants and customers, maximizing revenue opportunities, and maintaining the property at the highest standards. The role requires a proactive individual with strong leadership, business acumen, and excellent customer service skills.

Key Responsibilities:

• Operational Management:
  • Oversee all daily operations, including facility management, security, cleaning, and tenant coordination.
  • Ensure the smooth running of the mall by liaising with tenants and addressing operational issues promptly.
  • Monitor maintenance activities to ensure the mall is kept in pristine condition.
• Tenant Relations:
  • Act as the main point of contact for tenants, resolving issues, and ensuring compliance with mall policies.
  • Support tenants in meeting operational standards and enhancing customer service levels.
  • Manage lease agreements and renewals to ensure optimal tenancy levels.
• Sales & Revenue Management:
  • Develop and implement strategies to increase footfall and boost retail sales.
  • Maximize mall revenue through rental income, promotional activities, and innovative marketing strategies.
  • Monitor tenant performance and recommend improvements where necessary.
• Marketing & Promotions:
  • Coordinate with the marketing team to plan and execute promotional events to increase mall visibility and traffic.
  • Develop community engagement programs to build brand awareness and loyalty.
• Financial Management:
  • Prepare and manage annual budgets for the mall's operational expenses and capital improvements.
  • Ensure cost-effective procurement of goods and services.
  • Monitor financial performance, analyze variances, and implement corrective actions as required.
• Team Leadership & Management:
  • Lead and mentor the operations team, fostering a culture of excellence and teamwork.
  • Ensure all staff are trained and adhere to the malls operational and safety standards.
• Health & Safety Compliance:
  • Ensure that all health, safety, and security regulations are strictly adhered to.
  • Manage emergency protocols and conduct regular safety drills with mall personnel.

Qualifications & Requirements:

• Bachelors degree in Business Administration, Facility Management, or a related field.
• 10-15 years of experience in mall or property management, with a minimum of 5 years in a managerial role.
• Strong leadership and team management skills.
• Proven ability to manage budgets, operations, and large-scale events.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office and property management software.

Preferred Skills:

• Experience in retail or real estate sectors.
• Fluency in English is essential; Arabic language skills are a plus.
• Strong analytical and strategic planning abilities.