Sales Maintenance Manager

Job Title: Sales Maintenance Manager

Department: Sales / Operations / Facilities

Reports To: General Manager / Operations Director

Language: German or Armenian

Job Summary

The Sales Maintenance Manager is responsible for managing sales support functions and maintenance operations to ensure efficient business performance. This role leads maintenance planning, supervises technicians or support staff, coordinates with clients or internal teams, and helps drive sales growth through service quality, customer satisfaction, and operational excellence.

Key Responsibilities

Search for the clients

Evaluate the needs of the client and make a proposal

Oversee daily maintenance operations and ensure timely completion of repair and service tasks

Coordinate preventive maintenance schedules for equipment, facilities, or assets

Supervise maintenance staff, contractors, or service technicians

Monitor service quality, response times, and customer satisfaction

Support sales efforts by managing client relationships and identifying service opportunities

Prepare quotes, proposals, service agreements, and follow-up communications

Track maintenance costs, budgets, inventory, and resource allocation

Ensure compliance with safety standards, company policies, and regulatory requirements

Resolve customer complaints, service issues, and operational escalations

Collaborate with sales, operations, and technical teams to improve workflow and service delivery

Maintain reports on maintenance performance, sales activity, and key metrics

Train staff on procedures, customer service, and operational best practices

Required Skills and Qualifications

Strong leadership and team management skills

Experience in sales coordination, maintenance operations, or facility management

Good knowledge of equipment maintenance, repair processes, and preventive maintenance

Excellent communication, negotiation, and customer relationship skills

Ability to analyze budgets, schedules, and performance reports

Strong problem-solving and decision-making abilities

Proficiency in MS Office or maintenance management software

Ability to manage multiple priorities in a fast-paced environment

Apply now!