Sales Manager

Job Title - Sales Manager

About the Role

You will drive business growth by acquiring new clients, expanding key accounts, and positioning outsourcing services as strategic solutions for organizations. This is a high-impact commercial role that requires strong sales leadership, exceptional relationship-building capability, and the ability to close complex, high-value deals. You will shape sales strategy, strengthen market presence, and ensure consistent revenue growth.

Key Responsibilities

Sales Strategy & Revenue Growth

Develop and execute a structured sales strategy focused on the outsourcing/BPO market.

Identify priority sectors and create targeted plans to meet monthly, quarterly, and annual revenue goals.

Business Development & Client Acquisition

Generate new business through prospecting, networking, meetings, events, and outreach.

Conduct client presentations, understand requirements, propose solutions, and negotiate terms.

Account Management & Client Relationship Building

Build strong, long-term relationships with enterprise clients and decision-makers.

Develop account plans, identify upsell/cross-sell opportunities, and ensure sustained client satisfaction.

Market Research & Competitor Intelligence

Stay updated on industry trends, pricing movements, and outsourcing market demand.

Analyze competitor offerings and provide insights to leadership to refine service positioning.

Proposal Development & Contract Negotiation

Prepare proposals, commercial quotations, SLAs, and service documents aligned with client needs.

Lead contract negotiations, ensuring profitability and compliance with internal policies.

Team Collaboration & Cross-Functional Coordination

Collaborate with operations, delivery, HR, and management teams to ensure smooth service execution.

Provide feedback from clients to improve service quality, processes, and customer experience.

Sales Reporting & Performance Management

Manage CRM entries, maintain pipeline accuracy, and provide reliable sales forecasts.

Analyze sales metrics and conversion data to drive continuous improvement.

Qualifications & Experience

Bachelors degree in Business, Marketing, or a related field.

Minimum 57 years of sales experience, preferably in outsourcing, BPO, staffing, or managed services.

Proven track record of achieving sales targets and closing enterprise-level deals.

Strong understanding of outsourcing solutions (staffing, managed services, contact centers, support functions).

Excellent negotiation, communication, and presentation skills.

Experience managing the entire sales cycle independently.

Proficiency in CRM systems and structured pipeline management.

Ability to manage multiple deals simultaneously in a fast-paced environment.

Key Competencies & Behaviours

Strong commercial and strategic mindset

Goal-driven with strong execution capability

Excellent interpersonal and relationship-building skills

Persistence and resilience in competitive environments

High level of professionalism, integrity, and client focus

Strong teamwork, coordination, and collaboration

Analytical and data-driven approach

Adaptability and problem-solving capability

What We Offer

Competitive base salary with attractive commissions

Fast-paced and growth-oriented work environment

Opportunities to work with major clients across industries

Strong potential for career advancement into senior sales leadership roles

Supportive, collaborative, and performance-driven culture

Apply now!