Assistant Manager - Business Process & Systems

Role Summary

We are seeking an Assistant Manager – Business Process Excellence to lead process improvement initiatives and drive operational excellence across the business. You will work with cross-functional teams to design, implement, and optimise processes that align with our organisational objectives.

Key Responsibilities

• Lead business process analysis, redesign, and continuous improvement initiatives.
• Manage process improvement projects end to end, from assessment through implementation.
• Engage senior stakeholders and IT teams to shape and deliver business solutions.
• Review business requirements, oversee User Acceptance Testing (UAT), and support system implementations.
• Develop process documentation, track KPIs, and present recommendations to management.

Requirements

• Bachelor's Degree in Business, Finance, Management, Engineering, IT, or a related field.
• More than 3 years' experience in business operations, IT, or a related field.
• A track record of managing process improvement projects and engaging stakeholders.
• Strong analytical, leadership, communication, and project management skills.
• Experience in financial services and knowledge of BPM methodologies will be an advantage.