Senior Executive - Onboarding Screener

We are seeking a proactive Senior Executive – Onboarding Screener to join our Customer Support team to support seamless onboarding and regulatory compliance.

Your Role

• Review and process customer onboarding applications, ensuring accuracy, completeness, and compliance with KYC, AML, and regulatory requirements.
• Manage end-to-end account opening activities, including customer engagement, documentation verification, and resolution of onboarding requirements.
• Ensure onboarding applications are processed within agreed SLAs while achieving productivity, quality, and first-time-right processing standards.
• Coordinate with internal teams to facilitate account creation, system updates, account authorizations, and customer record maintenance.
• Maintain compliance with regulatory and audit requirements while supporting continuous improvements to enhance onboarding efficiency and customer experience.

Candidate Profile

• Diploma in Banking Studies or equivalent.
• 1+ years of experience in Account Onboarding / Customer Service and Documentation Management.