Customer Support Executive

Job Summary:

The Customer Support Executive handles client inquiries through various channels, including inbound/outbound calls and emails. They assist walk-in clients, process applications, and conduct necessary checks. Responsibilities include coordinating with internal teams for seamless service delivery, managing client registrations, and ensuring a positive customer experience through timely support.

Key Responsibilities:

• Handling inbound, outbound client queries.
• Responding to client emails in timely manner.
• Handling walk-in clients.
• Accepting manual applications and supporting documents / witnessing DRP issue clients.
• Screening applications if required.
• Coordinating with OPS for unit creation/no instructions / unregistered bank transfer confirmations.
• Proven ability to multitask effectively and adapt to extended work hours, if required, based on business demands or increased workload.

Qualifications & Work Experience:

• Bachelors degree or Higher National Diploma in Business Administration, Finance, or a related field.
• A strong background with 2 or more years of experience in customer service, preferably handling clients within the banking or finance sector.