Application Analyst (Doha, Qatar, Onsite)

Role Summary

We are looking for an Application Analyst to support an enterprise client's IT environment under a managed services engagement. The role covers L2 application support, user access management, configuration, vendor coordination, and ensuring application availability within agreed SLAs.

Key Responsibilities

* Handle L2 application support tickets — triage, resolve, or escalate within SLA.

* Manage user provisioning, roles, and access control across enterprise applications.

* Perform application configuration and parameterisation as requested by the business.

* Coordinate with vendors on bugs, patches, and fix-pack deployments.

* Support application release cycles — regression checks, smoke testing, and post-deployment validation.

* Assist in UAT coordination for upgrades — test execution support and defect logging.

* Maintain SOPs, configuration documentation, and knowledge base articles in the ITSM platform.

Required Qualifications

* Bachelor's degree in Computer Science, Information Systems, or equivalent.

* 4+ years in application support or application operations.

* Hands-on with at least one enterprise application — ERP, CRM, or EDMS.

* Proficient with ITSM/ticketing platforms (ServiceNow, Jira, or equivalent).

* Basic SQL for data validation and log querying.

* ITIL v4 Foundation certified.

Preferred / Nice to Have

* Microsoft Dynamics 365 or Power Platform experience.

* Familiarity with EDMS platforms (OpenText, FileNet, SharePoint).

* Prior experience in Qatar government or public sector IT.

* PMP or equivalent project coordination certification.