Merchant Success Lead (Kab. Bandung)

Job Description:

Team Leadership

• Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals.

• Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.

• Foster effective communication and collaboration with other departments such sales operations & strategy, merchant happiness & Lending operations
• Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations

Sales Planning execution

• Responsible for the execution of project events and daily/weekly route planning
• Responsible to ensure teams productivity are met
• Monitor sales activities, analyze sales data, and generate reports on sales performance, including key metrics such as sales revenue, customer acquisition, conversion rates, and customer satisfaction.

Merchant Relationship

• Build and maintain strong relationships with key merchant
• Address merchants inquiries and concerns promptly, ensuring a high level of merchants satisfaction
• Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business

Job Requirements:

• Communication skills
• Leadership skill
•  3-5 years of experiences, advantage if have any strategic skill
• Strong sales field experience
• Industry: FMCG, Telco, Banking, E-commerce
• Willing to be relocate across Indonesia