Associate Growth Manager (Loyalty)

Job Description:

• Identifying, incorporating, and applying best practices to retain mitra & increase value from existing users through various activities with available channel

• Responsible to create and initiate monthly activities /thematic strategy for Tiering, Poin, rewards, vouchers that could engage our mitra and improve the conversion

• Able to communicate with various team on coordinate the loyalty & retention strategy (collaborate with Subsidy, MD, partnership, etc)

• Manage operations from merchandise redemption deliver and troubleshoot with vendor

• Manage Loyalty budget & P&L for operations ensuring balance ratio between cost vs revenue generated

• Define communication plan to increase Loyalty Program uptake and redemption

Job Requirement:

• 3 years+ experience in Startup, Telecommunications, Bank, or FMCG

• Bachelor degree from Business, Marketing, Computer Science, or related field

• High proficiency in data

• Creative thinker

• Have experience in stock management (forecast, recap, allocate)

• Proficient in data analysis platform (tableau, looker, sql, google sheet, excel)

• Experienced in partnership division is a plus

• Experienced in managing at least 1 person is a plus