Social Media & Business Support Specialist

Who We Are
Catalyze X is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients. We help fast-growing brands scale efficiently through high-quality support in operations, marketing, and customer engagement.
Who Were Looking For
We are seeking a full-time Social Media & Business Support Specialist to manage social media presence and provide day-to-day business support. The ideal candidate is detail-oriented, highly organized, and experienced in managing content calendars, influencer partnerships, and customer communications. This role requires someone proactive, comfortable working independently, and able to thrive in a fast-paced environment.
What You'll Do
Social Media Management

• Own and manage the content calendar, including scheduling posts via Buffer
• Collaborate on planning and executing social media campaigns
• Manage influencer relationships and scout new influencers

Business Support

• Handle customer support and billing issues in Stripe, including post-launch queries
• Manage public-facing inboxes and mailboxes to ensure timely, professional responses

Good to Have

• Ability to create high-quality AI-generated content
• Light design skills for content or campaign support

What You Bring

• Proven experience in social media account management (planning, scheduling, and engagement)
• Strong organizational skills and attention to detail
• Customer service experience, ideally with billing tools such as Stripe
• Excellent written and verbal communication skills in English
• Ability to work independently and manage multiple priorities

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber connection)
• Reliable computer setup with power and internet backup
• Tools experience: Buffer (required), Stripe (preferred)

Rates and Expectations

• Full-time Role
• Rate: $7-8 per hour
• Work Schedule: Australian business hours (AUS time zone)
• Location: Philippines preferred, but open to anywhere

If you're ready to contribute to a dynamic digital team and help drive growth through social media and customer support, please submit your application through our Careers Page.