Sales Support Team Lead

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

What You'll Do

As the Sales Support Team Lead, you will:

• Lead and coach a team of Sales Support Representatives/Cold Callers to meet and exceed team goals.
• Oversee daily operations, ensuring smooth and effective handling of customer inquiries via phone, email, live chat, and SMS.
• Develop and implement strategies to re-engage warm leads and drive higher conversion rates.
• Support your team in handling complex customer issues, escalating when necessary, while maintaining high customer satisfaction.
• Collaborate with sales, logistics, and other internal teams to optimize workflows and enhance the customer journey.
• Monitor team performance metrics and provide regular reports to management.
• Train new hires on scripts, CRM tools (e.g., Salesforce, HubSpot), objection handling, and customer engagement best practices.
• Foster a positive, motivated, and results-driven team culture.
• Stay updated on inventory, financing options, and company policies to equip your team with the latest knowledge.
• Conduct client business reviews and prepare summary reports.

Who You Are

You are a natural leader who thrives in a fast-paced environment and has a strong track record in sales support or cold calling. You can inspire and drive a team to deliver excellent customer experiences and meet sales objectives. You are proactive, organized, and communicate clearly across multiple channels.

• Proven experience leading or supervising a sales or customer support team (1+ year preferred).
• Solid background in cold calling, telemarketing, or inside sales, with at least 1 year of direct experience.
• Excellent multi-channel communication skills (phone, live chat, SMS, email).
• Confident in coaching, motivating, and managing a team to achieve targets.
• Comfortable managing calls, following scripts, and training team members in objection handling.
• Strong organizational skills and experience managing leads and performance via CRM tools (e.g., Salesforce, HubSpot).
• Self-motivated, goal-oriented, and capable of working independently and as a team leader.
• Basic knowledge of the automotive or equipment industry is a plus, but not required.
• Proficient in spoken and written English, with a neutral to American-sounding accent preferred.

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber connection)
• Noise-canceling headset
• Fast computer
• Power and internet backup required

Rates and Expectations

• Work Setup: Remote
• Full-Time Role
• Rate: $6-7 per hour
• Support Channel: SMS, Chat, Email and Phone
• Time zone: Eastern or Pacific

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.