Customer Experience Agent (SaaS)

Were looking for a Customer Experience Agent to join our growing team! Our AI-powered SaaS platform helps healthcare providers streamline and modernize their operations. As part of our support team, you'll be the first line of contact delivering responsive, compassionate assistance and ensuring a smooth user experience from onboarding to resolution.

What You'll Do

• Provide timely, empathetic support to users via email and phone (as needed)
• Assist with onboarding new customers, guiding them through setup and adoption
• Deliver clear, helpful product training to customers
• Collaborate with customer success, product, and engineering teams to troubleshoot issues
• Escalate more complex technical problems when appropriate
• Contribute to building and maintaining a customer-facing knowledge base and self-service tools
• Stay updated on product features and improvements in a fast-paced environment

Who You Are

• Tech-savvy and a quick learner with SaaS tools
• Excellent English communication skills (written and verbal; neutral to light accent)
• Patient, empathetic, and customer-focused
• Detail-oriented, dependable, and proactive in handling support requests
• Comfortable working in a fast-changing, startup-like environment
• Familiar with CRMs and support tools (e.g., Zendesk, HubSpot, Intercom, Salesforce)
• Thrives in a collaborative environment where customer feedback drives product improvement

Must Haves

• Experience providing customer support for SaaS or Fintech/Healthtech platforms
• Background working with companies like Stripe, Plaid, Square, Zocdoc, Oscar, One Medical, Chime, Brex, or similar
• Experience building or maintaining knowledge bases, FAQs, or self-service portals
• (Bonus) Familiarity with HIPAA, data security, or healthcare-related compliance is a plus

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber)
• Noise-cancelling headset
• Reliable, fast computer
• Power and internet backup

Role Details

• Full-Time (Remote)
• Rate: $4.50 to $5 per hour (based on experience)
• Work Schedule: To be determined (likely EST or PST business hours)

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.