Sales Support Representative/Cold Caller

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

What You'll Do

As a Sales Support Representative/Cold Caller, you will:

• Engage with customers via phone, email, and live chat to address inquiries and provide personalized support throughout the purchasing process, including assisting those who have submitted inquiries or abandoned their carts.
• Assist customers in understanding product details, and making informed decisions about heavy equipment purchases.
• Coordinate with dealers to ensure accurate information is relayed and customer needs are met promptly.
• Manage and resolve issues, including order discrepancies, shipment tracking, and post-purchase support, ensuring a seamless customer experience.
• Stay informed about the latest inventory, financing options, and company policies to provide up-to-date information to customers.
• Collaborate with internal teams, including sales and logistics, to streamline processes and enhance overall customer satisfaction.
• Maintain accurate records of customer interactions and feedback to identify trends and areas for improvement.

Who You Are

We're looking for a candidate who not only meets the following requirements but can also champion the customer journeypicking up where the customer left off, re-engaging warm leads, and confidently guiding them toward a successful purchase. The ability to build trust, follow through with consistency, and turn interest into action will be essential for success in this role.

• Proven experience in cold calling, telemarketing, or inside sales (1+ year preferred).
• Excellent communication skills across phone, live chat, SMS, and email; able to engage prospects professionally through multiple channels, with a solid foundation in customer support.
• Comfortable managing calls, following scripts, and handling objections with confidence.
• Strong organizational skills and the ability to manage leads and follow-ups using CRM tools (e.g., Salesforce, HubSpot etc).
• Self-motivated, results-driven, and able to work independently without close supervision.
• Basic knowledge of the automotive or equipment industry is a plus, but not required.
• Proficient in spoken and written English, with a neutral to American-sounding accent preferred.

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber connection)
• Noise-canceling headset
• Fast computer
• Power and internet backup required

Rates and Expectations

• Work Setup: Remote
• Full-Time Role
• Rate: $5 per hour
• Support Channel: SMS, Chat, Email and Phone
• Time zone: Eastern or Pacific

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.